Private Policy / Terms of Service
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Private Policy.
Privacy Policy – Next Level Calls
It is Next Level Calls’ policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to www.nlcalls.com (hereinafter referred to as “Next Level Calls,” “we,” “us,” or “our”).
We are committed to protecting your personal information and being transparent about how we handle any data you provide while using our website or services.
This Privacy Policy explains what information we collect, how we use it, and under what circumstances it may be shared with third parties.
It applies solely to data collected through our website and does not extend to information gathered from other sources or platforms.
By using our website, you agree to the terms of this Privacy Policy. Depending on the nature of your activities on our site, you may be asked to accept additional service terms.
Contents
Click below to jump to any section of this Privacy Policy:
Website Visitors
Personally Identifiable Information
Security
Advertisements
Google Ads & Remarketing
Protection of Personal Data
Analytics & Statistics
Cookies
E-Commerce & Payments
Changes to This Privacy Policy
Contact Information
1. Website Visitors
Like most website operators, Next Level Calls collects non-personally identifiable information that browsers and servers typically make available — such as browser type, language preference, referring site, and the date and time of each visitor request.
We use this information to better understand how visitors interact with our site and to improve user experience. From time to time, we may release non-identifiable, aggregate data (e.g., reports on general traffic trends).
2. Personally Identifiable Information
Certain visitors to our website choose to interact in ways that require us to collect personally identifiable information — such as name, email address, or phone number — usually when submitting a contact form, signing up for updates, or requesting information about our services.
We collect only the data that is necessary to fulfill the purpose of your request and do not use it beyond that purpose without your consent.
3. Security
Your privacy and the security of your personal information are important to us.
While no online method of transmission or electronic storage is completely secure, we use commercially reasonable security measures to protect your data from unauthorized access, use, or disclosure.
However, please note that absolute security over the internet cannot be guaranteed.
4. Advertisements
Advertisements displayed on our website may be provided by third-party advertising partners who may use cookies or similar technologies to deliver targeted ads.
These cookies allow ad networks to recognize your device and serve ads based on your browsing interests.
This Privacy Policy covers our use of cookies but does not extend to third-party advertisers’ use of cookies.
5. Google Ads & Remarketing
Next Level Calls may use Google Ads and other remarketing tools to show targeted ads to visitors who have previously interacted with our website.
This means you might see ads for our services on Google or other websites you visit later.
Google and other vendors use cookies to serve ads based on your prior visits.
Any data collected will be handled in accordance with both this Privacy Policy and Google’s Privacy Policy.
You can manage your advertising preferences through the Google Ads Settings page or opt out entirely via your browser’s cookie settings or ad-blocking tools.
6. Protection of Personal Data
We disclose personal information only to employees, contractors that need to know such information to process it on our behalf or to provide services offered through our website.
These parties are bound by confidentiality obligations and are not permitted to share or use personal information for any other purpose.
Some may be located outside your home country; by using our website, you consent to this transfer of information.
Next Level Calls does not rent, sell, or share personal information except as required by law, court order, or when disclosure is necessary to protect our legal rights, property, or safety.
If you subscribe to our updates or communicate with us, we may occasionally send you service updates, offers, or company news. You may opt out of these communications at any time.
7. Analytics & Statistics
We may collect anonymous, aggregated statistics about visitor behavior to better understand how our website is used and to improve its content and performance.
This information does not include any personally identifiable data and may be shared in general reports or analytics summaries.
8. Cookies
To enhance your browsing experience, Next Level Calls uses cookies — small data files stored on your computer that help us remember preferences and improve site functionality.
Cookies may also be used to deliver personalized content and ads.
If you prefer not to accept cookies, you can configure your browser to block them, though some features of our site may not function properly without them.
By continuing to use our website without changing your cookie settings, you consent to our use of cookies as described in this policy.
9. E-Commerce & Payments
If you engage in a financial transaction with Next Level Calls (such as purchasing a service), we may request additional information such as billing details or payment information.
This data is collected solely to complete the transaction and is never shared with third parties beyond what is necessary for payment processing or order fulfillment.
You may choose not to provide certain details, though this may prevent access to some services or features.
10. Changes to This Privacy Policy
Next Level Calls may update this Privacy Policy periodically at its discretion.
All revisions will be posted on this page with an updated “Last Modified” date.
By continuing to use our website after changes are made, you acknowledge and agree to the updated policy.
11. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Next Level Calls
📧 Email: [email protected]
📞 Phone: 6193564821
🌐 Website: www.nlcalls.com
Terms of Use
Last Updated: March 2025
Welcome to Next Level Calls (“Next Level,” “we,” “our,” or “us”). These Terms of Use (the “Agreement”) govern your access to and use of all services, platforms, software, websites, and tools provided by Next Level Calls (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms, as well as our Privacy Policy and any additional terms or agreements applicable to your subscription or account. Please read this document carefully before using our Services.
1. Acceptance of Terms
By using our Services, you acknowledge that you have read, understood, and accepted these Terms. If you do not agree, you must not use our Services.
If you are using the Services on behalf of a company or organization, you represent that you are authorized to bind that entity to this Agreement.
2. Service Overview
Next Level Calls provides professional virtual receptionist, call answering, and appointment-setting solutions designed to support your business operations.
Our Services may include:
Answering and managing inbound calls;
Scheduling and confirming appointments;
Providing call notes or summaries;
Managing customized scripts or protocols; and
Access to a client dashboard or reporting system (where available).
We may enhance, update, or modify our Services at any time. We reserve the right to discontinue any portion of the Services with or without notice.
3. Accounts and Registration
To access our Services, you may be required to register for an account. You agree to provide accurate and complete information and to keep your account credentials secure.
You are responsible for all activity that occurs under your account. Please notify us immediately if you suspect unauthorized access or misuse.
4. Subscriptions and Billing
Subscription Options
We offer various subscription and billing models that may include:
Monthly or Weekly Plans: Flat-rate or usage-based plans that renew automatically.
Pay-Per-Call Plans: Charges applied per call or interaction handled.
Custom Packages: Tailored pricing for businesses with unique volume or script needs.
Usage beyond your plan’s included limits will be billed at the rates agreed upon at signup.
Payment Terms
Payment is due in advance unless otherwise stated.
We accept major credit cards, ACH, or other payment methods provided through our billing system.
Late or declined payments may result in suspension or termination of Services.
All fees are non-refundable unless otherwise required by law.
Invoices and usage summaries may be sent electronically to the email address associated with your account.
5. Data and Communication
We retain call records, summaries, and usage data according to our internal data retention policy, typically for a limited period unless otherwise required by law or agreement.
We may send you important communications about your account, including service updates or policy changes. You may not opt out of receiving these essential notifications.
6. Service Availability
We strive to provide consistent, reliable service, but we cannot guarantee uninterrupted or error-free performance. Scheduled maintenance, system upgrades, or network disruptions may temporarily affect availability.
Next Level is not liable for interruptions caused by internet providers, carriers, or circumstances beyond our control.
7. Acceptable Use
You agree to use our Services only for lawful business purposes. You may not:
Use the Services for illegal, abusive, or deceptive activities;
Attempt to access, copy, modify, or reverse-engineer any part of the platform;
Interfere with system integrity or performance;
Misuse or resell the Services without authorization.
Violation of this policy may result in immediate suspension or termination.
8. Intellectual Property
All materials, software, trademarks, and content made available through the Services are the exclusive property of Next Level Communications or its licensors.
You are granted a limited, non-transferable license to use the Services solely for your internal business operations. No other rights or licenses are granted.
If you share suggestions or feedback, you grant Next Level a perpetual, royalty-free license to use that input to improve our Services.
9. Disclaimers and Limitation of Liability
No Warranty
Our Services are provided “as is” and “as available.” We make no express or implied warranties regarding quality, accuracy, reliability, or suitability for your specific use.
Limitation of Liability
To the fullest extent permitted by law, Next Level Calls shall not be liable for:
Indirect, incidental, or consequential damages;
Lost profits, business interruptions, or data loss;
Issues caused by third-party systems, networks, or carriers.
If liability is established, our total obligation will not exceed the amount you paid for Services during the thirty (30) days preceding the claim.
Service-Specific Disclaimer
We strive to answer all calls professionally and according to your instructions, but we do not guarantee that every call will be answered, scripted perfectly, or delivered without error. Network issues, human error, or external interruptions may occur.
10. Indemnification
You agree to defend, indemnify, and hold harmless Next Level Calls, its officers, employees, and affiliates from any claims, losses, or damages arising from:
(a) your use of the Services;
(b) violation of these Terms; or
(c) misuse of your account.
11. Dispute Resolution and Arbitration
Except where prohibited by law, any dispute or claim arising from or related to this Agreement or your use of the Services will be resolved exclusively through binding arbitration conducted in San Diego County, California, under the rules of the American Arbitration Association (AAA).
You waive the right to a jury trial and to participate in any class or collective action.
You may opt out of this arbitration clause by sending a written notice within 30 days of your initial registration.
12. Termination
You may cancel your account at any time by notifying us in writing.
Next Level Calls may suspend or terminate your account if:
You violate these Terms;
Payment is not received on time; or
We discontinue the Services.
Upon termination, your access to all systems and data will cease. Sections regarding intellectual property, limitation of liability, dispute resolution, and other continuing obligations will remain in effect.
13. Miscellaneous
Governing Law: This Agreement is governed by the laws of the State of California.
Independent Relationship: The relationship between you and Next Level is that of independent contractors, not partners or employees.
Assignment: You may not assign this Agreement without our written consent. We may assign it to any successor or affiliated entity.
Entire Agreement: These Terms constitute the full understanding between you and Next Level regarding your use of the Services.
Severability: If any provision is found invalid, the remainder will continue in full effect.
Notice: All notices to Next Level Calls must be submitted in writing to the contact form on our website.
14. Updates to These Terms
We may modify these Terms from time to time. Updates will be posted on our website with the “Last Updated” date revised accordingly. Continued use of the Services after changes means you accept the updated Terms.
Next Level Calls
Spring Valley, California, USA
