Private Policy / Terms of Service
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Privacy Policy – Next Level Calls
Last Updated: December 2025
Next Level Calls (“Next Level,” “NLCALLS,” “we,” “us,” or “our”) is committed to protecting your privacy and being fully transparent about how we collect, use, and safeguard your information.
This Privacy Policy applies to www.nlcalls.com and to all services offered through our platform, including AI Call Answering, AI Sales Agents, Lead Generation Systems, Automation Services, and any other sales-focused or communication-focused solutions we provide.
By using our website or services, you agree to the practices described in this Privacy Policy.
Contents
Information We Collect
How We Use Your Information
AI-Generated Data & Call Interactions
Lead Generation & Sales Support Data
Payment & Subscription Information
Cookies & Tracking Technologies
Analytics & Advertising
Data Sharing
Data Protection & Security
Your Rights & Choices
International Users
Changes to This Policy
Contact Information
1. Information We Collect
We collect information to provide, improve, and optimize our AI and lead-generation services. This includes:
A. Personal Information
Provided voluntarily through:
• Contact forms
• Account sign-up
• Booking a demo
• Requesting pricing or service details
• Subscribing to updates
Examples include:
• Full name
• Email address
• Phone number
• Business name
• Industry
• Messaging history with our team
• Service preferences and goals (e.g., “increase sales,” “capture more leads,” etc.)
B. Business & Client Lead Data
Because we help clients generate more sales and booked appointments, we may collect:
• Customer inquiry details
• Lead information submitted to our AI system
• Call transcripts (AI or human)
• Message transcripts (SMS, chat, email automations)
• Lead scoring data
• Campaign performance statistics
This data is used only to deliver the service you purchased (e.g., answering your calls, generating leads, improving conversions).
C. Automatically Collected Data
Common analytics information such as:
• Browser type
• Device type
• IP address
• Location (approximate)
• Page views
• Time spent on pages
• Referral sources
This helps us improve the performance of the site and our marketing.
2. How We Use Your Information
We use data solely for business purposes, including:
• Delivering AI answering, booking, and sales-generation services
• Improving lead quality and conversion performance
• Setting up AI agents customized to your business
• Managing your account, subscription, and support requests
• Contacting you about service updates or opportunities
• Sending you marketing communications (only if you opt in)
• Improving site functionality, ad relevance, and user experience
We do not sell personal information to third parties.
3. AI-Generated Data & Call Interactions
Because NLCALLS provides AI call handling, AI sales agents, and automation, we may process:
• AI call transcripts
• Recorded audio (if enabled by you)
• Missed-call alerts
• Appointment confirmations
• Lead conversations handled by our AI agents
We use this data to:
• Improve accuracy
• Train your custom agent
• Increase your lead-to-sale performance
• Maintain service quality
We do not use your data to train general AI models.
4. Lead Generation & Sales Support Data
For clients using our lead generation, paid ads, or sales systems, we may process:
• Leads submitted to your AI agent
• CRM activity logs
• Response automation history
• Ad performance statistics
• Conversion data (calls, bookings, sales)
Your leads remain 100% your property.
We never share your leads with other clients or outside parties.
5. Payment & Subscription Information
When you purchase a plan or subscription, we may collect:
• Billing name
• Billing email
• Payment method
• Transaction details
All payments are processed securely through third-party providers (e.g., Stripe).
We do not store credit card numbers.
6. Cookies & Tracking Technologies
We use cookies and tracking tools to:
• Measure website performance
• Improve ad relevance
• Personalize user experience
• Track conversions (e.g., demo booked, pricing viewed)
You can disable cookies in your browser settings.
7. Analytics & Advertising
We use:
• Google Analytics
• Google Ads
• Meta Ads (Facebook/Instagram)
• Remarketing pixels
• Conversion tracking
These tools help us understand which pages and services are most valuable to visitors and which ads bring in qualified leads.
You may see Next Level Calls ads on other websites after visiting our site (“remarketing”).
You can opt out:
• Google Ads Settings
• Facebook Ad Preferences
• Your browser’s cookie controls
8. Data Sharing
We may share information ONLY with:
• Approved contractors supporting our services
• Payment processors
• Analytics providers (e.g., Google)
• CRM or automation tools used to deliver your service
All partners follow confidentiality agreements.
We do not sell or rent your customer data.
We may disclose information if required to comply with:
• Legal obligations
• Law enforcement
• Fraud or security investigations
9. Data Protection & Security
We use commercially reasonable security measures to protect your information, including:
• Encrypted data transmission
• Secure servers
• Limited employee access
• Monitoring for unauthorized activity
However, no method of online transmission is 100% secure.
10. Your Rights & Choices
You may request at any time:
• Access to your data
• Correction of your data
• Deletion of your data
• To stop receiving marketing emails
• To disable cookie tracking
We will respond promptly to all requests.
11. International Users
If you access our site from outside the United States, you consent to transferring your information to our servers located in the United States.
12. Changes to This Policy
We may update this Privacy Policy as our services evolve, including when new AI tools, pricing, or sales features are released.
The updated version will always be available on this page with a new “Last Updated” date.
13. Contact Information
For questions about this Privacy Policy or to request data changes:
Next Level Calls
📧 Email: [email protected]
📞 Phone: 619-400-3188
🌐 Website: www.nlcalls.com
Terms of Service – Updated 2025
Last Updated: December 2025
Welcome to Next Level Calls (“Next Level,” “we,” “our,” or “us”).
These Terms of Service (the “Agreement”) govern your access to and use of all services, software, platforms, websites, and tools provided by Next Level Calls (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms, our Privacy Policy, and any additional agreements related to your subscription or custom plan.
Please read this document carefully before using the Services.
1. Acceptance of Terms
By using our Services, you confirm that you have read, understood, and agreed to these Terms.
If you do not agree, you may not use the Services.
If you are accessing the Services on behalf of a business, you represent that you are authorized to legally bind that business to this Agreement.
2. Description of Services (Updated)
Next Level Calls provides advanced AI-powered communication and revenue-generation solutions including:
**✔ Lead generation
✔ Lead qualification
✔ AI & human-powered appointment scheduling
✔ Automated follow-up
✔ Sales engagement
✔ 24/7 call answering
✔ Outbound call campaigns
✔ CRM automations and integrations
✔ Custom sales flows & scripts**
Depending on the plan you choose, the Services may include:
AI call answering or hybrid AI + human agents
Call intake, message handling, and real-time notifications
SMS, WhatsApp, chat, and email engagement
Lead capture, scoring, and tagging
AI-driven follow-up flows (nurture, reactivation, reminders)
Outbound calling for lead qualification or appointment setting
Calendar integrations
Custom scripts, flows, and industry-specific logic
Analytics and reporting dashboards
CRM and third-party platform integrations
We may update, modify, or improve the Services at any time, with or without notice.
We reserve the right to discontinue any part of the Services at our discretion.
3. Accounts and Registration
You may need to create an account to access certain Services.
You agree to:
Provide accurate and complete information
Keep your login credentials secure
Be responsible for all activity under your account
You must notify us immediately of any unauthorized access or suspected breach.
4. Subscriptions, Packages & Billing (Updated)
Next Level Calls now offers plans based on lead generation, sales automation, call handling, and volume usage, including:
Current Plans (as described on nlcalls.com):
Lead Generation Packages: monthly subscription including a set number of leads.
Sales Automation Packages: AI + agents that engage, qualify, and book appointments.
AI Answering + Engagement Plans: inbound calls + outbound follow-up + messaging.
Volume-based Plans: pay per lead, per qualified appointment, per call, or per engagement.
Hybrid Plans: mix of calls + messaging + sales flows.
Custom enterprise plans for high-volume or specialized workflows.
Billing Terms
All payments are charged in advance, unless otherwise stated.
Plans automatically renew weekly or monthly, depending on your plan.
Additional usage (extra leads, extra calls, outbound campaigns, etc.) will be billed automatically.
All fees are non-refundable, except as required by law.
Failed or late payments may result in suspension or termination of Services.
Invoices, usage summaries, and receipts may be sent electronically.
5. Data, Leads & Communications
We retain call logs, messages, lead information, and usage data according to our internal retention policy.
We may send you essential account-related notifications (billing issues, policy changes, service updates).
These essential communications cannot be opted out of.
6. Service Availability
We strive to provide reliable 24/7 operation, but we do not guarantee uninterrupted service.
Maintenance, carrier issues, network outages, or external platform failures may affect availability.
Next Level Calls is not responsible for outages caused by third-party systems (telecom carriers, internet providers, software integrations, etc.).
7. Acceptable Use Policy
You agree to use the Services only for lawful business purposes.
You may not:
Use the Services for illegal, abusive, or fraudulent activities
Engage in spam, robocalling, or mass messaging outside legal compliance
Reverse engineer, copy, or modify the platform
Interfere with Service performance
Resell or misuse the Services without written permission
Violation of this policy may result in immediate suspension without refund.
8. Intellectual Property
All software, code, processes, models, and materials provided by Next Level Calls are owned by us or licensed to us.
You receive a limited, non-transferable license to use the Services within your business.
Any suggestions or feedback you provide may be used by Next Level Calls without obligation.
9. Disclaimers & Limitation of Liability (Updated)
No Warranty
The Services are provided “as is” and “as available.”
Next Level Calls does not guarantee:
Specific sales results
Conversion rates
Lead quality (unless explicitly stated in your plan)
Perfect accuracy in calls, messages, or AI interactions
Uninterrupted platform uptime
Limitation
To the maximum extent allowed by law, our total liability shall not exceed the amount you paid during the 30 days prior to the claim.
We are not liable for:
Missed sales or revenue
Leads that fail to convert
Errors caused by human agents or AI models
Third-party system failures
Loss of data or business interruptions
10. Indemnification
You agree to defend and indemnify Next Level Calls against all claims, damages, or losses arising from:
Your use of the Services
Violation of these Terms
Misuse of messaging, calling, or outreach campaigns
11. Dispute Resolution & Arbitration
Except where prohibited by law, any dispute related to this Agreement or your use of the Services will be resolved exclusively through binding arbitration in San Diego County, California, conducted under the American Arbitration Association (AAA) rules.
You waive the right to a jury trial and class action participation.
You may opt out within 30 days of your initial registration.
12. Termination
You may cancel your subscription at any time.
We may suspend or terminate your account if:
You violate these Terms
Payment fails or is overdue
We discontinue the Service
Upon termination, access to your account and data will cease.
Sections related to intellectual property, liability, and arbitration will remain in effect.
13. General Provisions
Governing Law: California, USA
Relationship: Independent contractor
Assignment: You may not assign these Terms without permission
Entire Agreement: These Terms supersede prior agreements
Severability: Invalid parts do not affect the remainder
Notices: Must be submitted through our website contact form
14. Updates
We may modify these Terms at any time.
Continued use of the Services constitutes acceptance of the updated Terms.
Next Level Calls
Spring Valley, California, USA.
